top of page

FAQs

Need assistance? The team at Printel USA has compiled answers to some of the most frequently asked questions below. If you can’t find the answer you're looking for, or need further help, feel free to reach out anytime.

How do I place an order?

A: Placing an order with Printel USA is simple and convenient. We offer multiple options to accommodate your preferences. Please refer to our contact page for contact information. 1. Contact us: You can place your order by contacting our friendly customer support team directly. We are available to assist you over the phone during our business hours. Simply provide us with the details of your order, including the desired products, quantities, and any specific requirements. Our team will guide you through the process, answer any questions you may have, and ensure a smooth ordering experience. 2. Schedule a meeting: If you prefer a more personalized approach, we are happy to arrange an in-person meeting to discuss your order. This allows us to fully understand your needs, provide tailored recommendations, and address any concerns you may have. Contact us to schedule a meeting at a time and location that is convenient for you. 3. Online request: For added convenience, you can also request our services through our website's dedicated request page. Simply visit our website and fill out the request form, providing all the necessary details for your order. Our team will promptly review your request and follow up with you to finalize the order details and payment arrangements. No matter which method you choose, our goal is to make the ordering process as seamless as possible. We pride ourselves on excellent customer service, and our knowledgeable team is ready to assist you every step of the way.

Do you offer more products than the ones listed on your products page?

Absolutely! While our products page showcases a selection of our offerings, we have a wide range of additional products available to meet your diverse needs. If you don't see a specific product listed that you're interested in, we encourage you to inquire with us. At [Your Company Name], we strive to provide comprehensive printing solutions tailored to our customers' requirements. Whether you're looking for a unique promotional item, specialty printing materials, or custom-designed products, we have you covered. Our extensive network of suppliers and industry partnerships enables us to offer a vast array of printing options. To explore our full range of products or inquire about a specific item, please contact our knowledgeable customer support team. You can reach us via phone or email, or use our online contact form to submit your inquiry. We will be more than happy to assist you, provide detailed information, and offer personalized recommendations based on your specific needs. We understand the importance of finding the perfect printing solution for your project, and we are committed to going above and beyond to meet your expectations. Our dedicated team is here to help you discover the ideal product that aligns with your vision.

Do you offer same-day delivery?

We understand the importance of timely delivery and meeting urgent deadlines. We do offer same day delivery for certain orders; however, it is subject to availability and additional charges. If you require same day delivery for your order, please reach out to our customer support team as soon as possible to discuss your specific requirements. While we strive to accommodate all requests, please note that not all orders will be eligible for same day delivery due to factors such as production schedules and delivery logistics. To meet the demands of expedited delivery, a rush charge will be applied to cover the additional resources and efforts required to fulfill your order within the specified time frame. Our customer support team will provide you with the details of the rush charge and help you determine if same day delivery is feasible for your particular order. We value transparency and will work closely with you to find the best solution that meets your needs while ensuring the highest quality standards. If same day delivery is not possible for your order, we will explore alternative options, such as expedited shipping, to minimize any inconvenience caused. For more information or to discuss your specific delivery requirements, please contact our customer support team. We are here to assist you and provide the best possible service to meet your printing needs.

What payment methods do you accept?

We offer convenient payment options to ensure a seamless experience for our valued customers. We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. You can easily make secure payments using your preferred credit card through our online checkout system or by providing the necessary details over the phone. ​ In addition to credit cards, we also accept payment by check. If you prefer to pay by check, please ensure that it is drawn on a U.S. bank and made payable to [Your Company Name]. To streamline the process, kindly include your order details or invoice number on the memo line of the check.

bottom of page